Privacy Policy
Last updated: Aug 11, 2026
Oleva Studio ("Oleva", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our websites, products, and services.
This Privacy Policy applies to:
including customer accounts, product downloads, software licenses, support services, and related communications.
This Privacy Policy does not apply to third-party websites or services that operate under their own privacy policies.
1. About Oleva
Oleva Studio is an independent digital product studio based in Vietnam.
If you have any privacy-related questions, you may contact us at:
Email: [email protected]
2. Information We Collect
The information we collect depends on how you interact with Oleva.
Information You Provide
When creating an account, purchasing a product, requesting support, or contacting us, you may provide information including:
- Name
- Email address
- Password (stored only in securely hashed form)
- Company or organization name (optional)
- Billing information, where required
- Purchase and license information
- Support requests and correspondence
- Product version and technical information you voluntarily provide
- Screenshots, log files, or attachments submitted for support
- Communication preferences
Please do not send passwords, payment card information, private keys, database backups, or other highly sensitive information through email or support requests.
Google Sign-in
If you choose to sign in using Google, Google may provide information that you authorize, such as:
- Name
- Email address
- Google account identifier
- Profile image
- Email verification status
This information is used solely to create or connect your Oleva account and authenticate your login.
Oleva never receives your Google password.
Purchase Information
When you purchase a product, we may store information including:
- Purchased products
- Order information
- Purchase date
- Payment status
- Billing information
- Refund history
Payment processing is handled by third-party payment providers.
Oleva does not store your complete payment card information.
License and Product Information
When an Oleva product communicates with our licensing or update services, we may receive limited technical information such as:
- License key or license identifier
- Product name and version
- License status
- Website domain
- WordPress version
- PHP version
- Request time
- IP address
This information is used to:
- Validate licenses
- Deliver updates
- Prevent abuse
- Diagnose technical issues
- Improve service reliability
Oleva products process their primary configuration locally inside your own WordPress installation.
We do not receive your website content, posts, pages, users, passwords, or database unless you intentionally provide that information while requesting support.
Support Information
If you contact support, we may collect:
- Name and email address
- Product information
- WordPress and PHP versions
- License information
- Description of the issue
- Screenshots or attachments
- Previous support communications
Support attachments may contain information about your website. Please remove unnecessary personal or confidential information before sending them.
Automatically Collected Information
When you use our websites or services, we may automatically collect limited technical information, including:
- IP address
- Browser type
- Operating system
- Requested pages
- Referring URL
- Date and time of requests
- Login events
- Error logs
- Basic security information
This information helps us operate, secure, and improve our services.
Cookies
Oleva uses cookies and similar technologies for purposes such as:
- Maintaining login sessions
- Remembering preferences
- Protecting accounts
- Preventing abuse
- Improving website functionality
Most cookies used by Oleva are essential for the operation of our services.
You may manage or disable cookies through your browser settings, although doing so may affect certain features.
3. How We Use Information
We use personal information to:
- Create and manage accounts
- Authenticate users
- Process purchases and refunds
- Deliver products and downloads
- Validate software licenses
- Provide product updates
- Respond to support requests
- Send important account and security notifications
- Detect abuse and unauthorized access
- Improve our products and documentation
- Comply with legal obligations
We do not use your personal information for unrelated purposes without an appropriate legal basis.
4. Sharing Information
We do not sell your personal information.
We may share limited information with trusted service providers that help us operate our business, including services related to:
- Website hosting
- Payment processing
- Email delivery
- User authentication
- Security
- Customer support
We may also disclose information when required by law or when necessary to:
- Protect our rights
- Protect our users
- Prevent fraud or abuse
- Respond to legal requests
5. International Data Transfers
Oleva operates from Vietnam.
Some service providers may process or store information in other countries.
Where appropriate, we take reasonable measures to protect personal information during international transfers.
6. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Data Security
We implement reasonable technical and organizational safeguards to protect personal information, including measures such as:
- Password hashing
- Encrypted connections (HTTPS)
- Access controls
- Secure authentication
- Security monitoring
- Software updates
- Backup and recovery procedures
However, no system can guarantee absolute security.
You are responsible for protecting your account credentials and notifying us if you believe your account has been compromised.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing
- Withdraw consent where applicable
- Request a copy of the information you provided
- Unsubscribe from marketing communications
We may request verification of your identity before processing certain requests.
To exercise your rights, contact:
9. Account Deletion
You may request deletion of your Oleva account by contacting us.
Deleting your account may result in the loss of access to:
- Product downloads
- License management
- Purchase history
- Support history
- Account preferences
Certain information may be retained where required for legal, accounting, fraud prevention, or security purposes.
10. Marketing Communications
We may send service-related emails regarding:
- Account activity
- Purchases
- License status
- Product updates
- Security notifications
- Support requests
These communications are necessary for providing our services.
If we send promotional emails, you may unsubscribe at any time.
11. Children's Privacy
Oleva products and services are intended for adults and business users.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review and remove the information where appropriate.
12. Third-Party Services
Our websites or products may contain links to third-party services.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
13. Automated Decision-Making
Oleva does not use personal information to make decisions that produce legal or similarly significant effects through fully automated processing.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the "Last updated" date at the top of this page.
Where appropriate, we may also provide notice through our website or customer account.
15. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Oleva Studio
Email: [email protected]
Website: https://olevastudio.com