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Dran Works FAQ
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Does compression change the image dimensions?
No. Compress Image keeps the original width and height. It only optimizes the file size.
Does converting an image change its dimensions?
No. Convert Image keeps the original image dimensions. It only changes the image format.
Does image compression reduce quality?
It can. JPG and WebP compression may reduce some image quality depending on the selected quality level. The Balanced preset is designed to reduce file size while keeping visual differences minimal.
How can I contact Oleva Studio?
You can contact us through the contact form available on the Oleva Studio website.
Please select the appropriate topic and provide as much relevant information as possible so we can understand your request and assist you more effectively.
How do I create an Oleva Studio account?
You can create an account from the registration page using your email address or an available third-party sign-in option such as Google.
After registration, you can sign in to access the account features currently available to you.
How do I know if a product is compatible with my website?
Compatibility requirements are listed on the product page or in its documentation.
We recommend reviewing the supported platform, software, and system requirements before installing a product.
If you are unsure whether your environment is supported, you can contact us before installation.
How do I update an Oleva product?
The update process depends on the product and how it was distributed.
When an update is available, installation or update instructions will be provided in the product documentation.
We recommend keeping products updated to receive bug fixes, compatibility improvements, and new features.
I found a bug. Where should I report it?
You can report bugs through the Oleva Studio contact form.
Please include enough information for us to reproduce the issue whenever possible. Screenshots, error messages, environment information, and reproduction steps can be especially helpful.
Bug reports help us identify problems and improve future releases.
Is Convert Image free to use?
Yes. Convert Image can be used without creating an account or signing in.
Is image metadata preserved?
Compression may remove unnecessary metadata during browser-based processing. If you need detailed metadata management, use the dedicated metadata tool when available.
Is there a file or image limit?
You can process up to 20 images at a time, with a maximum size of 25 MB per image.
What happens if I accidentally lock myself out of an admin page?
Admin UX Cleaner includes recovery and safety mechanisms designed for situations where a configuration causes unexpected access problems.
You can use the available recovery method to temporarily bypass configured restrictions and regain access to the admin area.
We recommend keeping your recovery information somewhere safe, especially before making significant configuration changes.
What happens to transparent areas when converting to JPG?
JPG does not support transparency. Transparent areas are filled with a white background when converting to JPG.
What image formats can I convert?
You can convert JPG, PNG, and WebP images between any of these supported formats.
What information should I include when reporting a problem?
Please describe what happened, what you expected to happen, and any steps that can reproduce the problem.
When relevant, also include information such as:
- Product name and version
- WordPress or platform version
- PHP version
- Browser and operating system
- Error messages
- Screenshots
Please do not send passwords, API keys, recovery tokens, or other sensitive credentials through the contact form.