Support

Dran Works FAQ

Search Dran Works support answers by topic, product, account, license, or billing question.

53 answers

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Does compression change the image dimensions?
Tools

No. Compress Image keeps the original width and height. It only optimizes the file size.

Does converting an image change its dimensions?
Tools

No. Convert Image keeps the original image dimensions. It only changes the image format.

Does Dran Admin Cleaner change WordPress user permissions?
Products

No.

Dran Admin Cleaner is primarily designed to control the admin interface and access to selected admin pages. It does not modify WordPress roles or capabilities as its main permission system.

This means you can simplify the admin experience without permanently changing the underlying WordPress permission structure.

Does Dran Admin Cleaner modify WordPress core files?
Products

No.

Dran Admin Cleaner works through WordPress APIs and hooks. It does not modify WordPress core files.

This makes it easier to update WordPress normally without having to restore modifications made directly to core files.

Does image compression reduce quality?
Tools

It can. JPG and WebP compression may reduce some image quality depending on the selected quality level. The Balanced preset is designed to reduce file size while keeping visual differences minimal.

Does Image to SVG preserve transparency?
Tools

Yes. Transparent areas in PNG and WebP images are preserved where possible. Semi-transparent edges and effects may be approximated during vectorization.

How can I contact Dran Works?
Products

You can contact us through the contact form available on the Dran Works website.

Please select the appropriate topic and provide as much relevant information as possible so we can understand your request and assist you more effectively.

How do I create an Dran Works account?
Account

You can create an account from the registration page using your email address or an available third-party sign-in option such as Google.

After registration, you can sign in to access the account features currently available to you.

How do I know if a product is compatible with my website?
Products

Compatibility requirements are listed on the product page or in its documentation.

We recommend reviewing the supported platform, software, and system requirements before installing a product.

If you are unsure whether your environment is supported, you can contact us before installation.

How do I update an Dran product?
Products

The update process depends on the product and how it was distributed.

When an update is available, installation or update instructions will be provided in the product documentation.

We recommend keeping products updated to receive bug fixes, compatibility improvements, and new features.

I found a bug. Where should I report it?
Support

You can report bugs through the Dran Works contact form.

Please include enough information for us to reproduce the issue whenever possible. Screenshots, error messages, environment information, and reproduction steps can be especially helpful.

Bug reports help us identify problems and improve future releases.

Is Convert Image free to use?
Tools

Yes. Convert Image can be used without creating an account or signing in.

Is image metadata preserved?
Tools

Compression may remove unnecessary metadata during browser-based processing. If you need detailed metadata management, use the dedicated metadata tool when available.

Is the result a real vector SVG?
Tools

Yes. The tool traces your image into SVG paths and shapes rather than simply placing the original bitmap inside an SVG file.

Is there a file or image limit?
Tools

You can process up to 20 images at a time, with a maximum size of 25 MB per image.